Terms & Conditions

The use of this site is governed by the terms & conditions of XPANZ Company Ltd as set out below. Please read them carefully. The placement of an order indicates your acceptance of these terms and conditions. We reserve the right, at any time after the receipt of your order, to accept or decline your order for any reason.
ORDERS
Prices shown are in NZ dollars, are GST inclusive (15%). If a product you order is temporarily out of stock, it will be put on back order and you will be advised by email or phone of the expected delivery date. The product will be sent to you as soon as it becomes available; or you may be given the option of accepting another colour, or size, or offered an upgrade, depending on what is in stock at the time.
PAYMENT
This website offers payment by PayPal payments where you can safely use your PayPal balance, Mastercard, or VISA credit card. There is now also an option to do payment by Bank Transfer for your convenience.We also accept telephone and email orders, for which we will email an invoice for payment by Bank Transfer or credit card. Alternatively, phone 0800 TUFFROCK to give your Mastercard or Visa card details to receive your goods as soon as possible. Ordered items will be shipped upon full payment, and when bank deposits have cleared.
RETURNS
Goods are meticulously inspected for quality and workmanship before they are shipped. All products are guaranteed for workmanship and construction. XPANZ Company Limited is not responsible for damage to products resulting from (a) horse-wear, (b) inappropriate storage, (c) careless use, or (d) modifications made to any of their products. Any product found to be defective upon receipt must be returned within 7 days. Items ordered in from overseas on behalf of a customer are not able to be returned. Credit will be given only if item is unused; unworn; in as-new condition; in its original packaging with all labels intact; and a Return Authorization has been requested by customer and issued by HorseTackNZ. This must be obtained prior to an item being returned or credit will not be issuedA 15% re-stocking fee may apply at our discretion for items returned in as-new condition. A minimum of 25% re-stocking fee applies for items not in as-new condition, and depending on condition, e.g. have dirt on them, are scratched, damaged packaging, etc.
DISCLAIMER
All Sports including Horse-riding can be dangerous and accidents can occur. XPANZ Company Limited does not accept liability for injuries caused through accidents or otherwise when a rider or horse is using product(s) purchased through HorseTackNZ. The use of safety gear and safety apparel is highly recommended at all times around horses and during horse sports and activities.